🔒 Legal

Privacy Policy

Last Updated: April 2026 | Effective for crm.lotsofcode.in & Lion CRM Chrome Extension

Introduction

This Privacy Policy explains how Lotsofcode Private Limited (“we”, “us”, “our”) collects, uses, and protects your information when you use the Lion CRM Chrome extension and visit crm.lotsofcode.in. We are committed to safeguarding your privacy and ensuring transparency about our data practices.

Data Storage — Local Only

Lion CRM is a browser extension that operates entirely within your browser. All CRM data — including contacts, notes, labels, kanban board entries, templates, follow-up sequences, and chat profiles — is stored locally on your device.

We do not collect, transmit, or store your WhatsApp messages, contacts, or media on any external server. Your WhatsApp data never leaves your browser.

Important — Data Loss Risk: Since all data is stored locally in your browser, your Lion CRM data will be lost if you uninstall the extension, reinstall Chrome, clear browser data, or switch to a new device or browser profile. We strongly recommend using the Backup & Restore feature inside Lion CRM regularly to keep your data safe. Lotsofcode Private Limited is not responsible for any data loss resulting from browser changes, extension reinstallation, or failure to take a backup.

WhatsApp Account Risk

Lion CRM operates within WhatsApp Web and provides automation features including bulk messaging, scheduled messages, and chatbot flows. WhatsApp may detect and restrict or ban accounts that send bulk or automated messages, particularly at high volumes or in patterns it considers spam.

Lotsofcode Private Limited is not responsible for any WhatsApp account restriction, suspension, or ban resulting from your use of the Extension. Users are advised to use automation and bulk messaging features responsibly and in accordance with WhatsApp’s Terms of Service.

Information We Collect

We collect limited information solely for license management and order processing:

  • Name — for license registration and communication
  • Email address — for license delivery and support
  • Phone number — for WhatsApp support and order confirmation
  • Payment information — processed securely through PhonePe payment gateway; we do not store card details

How We Use Your Information

Your information is used exclusively for:

  • Processing and fulfilling license purchases
  • Delivering license keys and activation instructions
  • Providing customer support
  • Sending product updates and important notifications

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Payment Security

All payments are processed through PhonePe, a secure and trusted payment gateway in India. We do not store credit card numbers, debit card details, or UPI IDs on our servers. Payment data is handled entirely by PhonePe in compliance with industry security standards.

Cookies & Website Analytics

The crm.lotsofcode.in website may use cookies for basic website functionality and analytics. These cookies help us understand how visitors interact with our pages so we can improve the experience. No personally identifiable information is collected through cookies.

Third-Party AI Services

Lion CRM’s AI Bot feature connects to third-party AI providers (OpenAI ChatGPT, Google Gemini, or DeepSeek) using your own API key. When the AI Bot is active, messages are sent to the AI provider you select for processing. We do not have access to your API keys or the conversations processed through these services. Please review the privacy policies of the respective AI providers.

Data Security

We implement appropriate security measures to protect the limited personal data we collect:

  • HTTPS encryption on all web pages
  • Secure payment processing via PhonePe
  • Limited access to customer data — only authorized team members

Your Rights

You have the right to:

  • Request access to your personal data we hold
  • Request correction of inaccurate information
  • Request deletion of your data (subject to legal obligations)
  • Uninstall the extension at any time — all local data is removed automatically

Contact Us

Rakshit (Sales): +91 92149-96678

Kuldeep (Support): +91 74260-38448

Email: lotsofcode.in@gmail.com

Company: Lotsofcode Private Limited

Registered Address: 160, Sundar Nagar Bhakriwala, Pali, Rajasthan – 306401, India

Operational Address: 160, Sundar Nagar Bhakriwala, Pali, Rajasthan – 306401, India

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of Lion CRM after changes constitutes acceptance of the updated policy.